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Resume Development

"Think not of yourself as the architect of your career but as the sculptor. Expect to have to do a lot of hard hammering and chiseling and scraping and polishing."                                                        BC Forbes

Your resume is a marketing tool used to help you in securing a job interview. To ensure a prospective manager reviews your resume, it must be a well-written summary of your education, work experience, professional skills and competencies, as well as your accomplishments. Your goal should be to develop a resume that targets the desired position and effectively matches the agency’s/manager’s needs. It is important that the design you choose allows prospective hiring managers to quickly see the skills and experience you bring to a position. 

Writing a resume is a personalized experience and it is recommended that you meet with a career consultant to review your resume before distributing it or applying for a position.  To access the Career Center’s Resume Development Guide, click here for a downloadable document.

Take this web-based training on resume! Click here to start!      

Resume Building Worksheet - If you have not written a resume in a long time, this worksheet can help you begin the process of creating a professional resume.

Resume Template - Use this template as a guide to help you create a professional resume format.

Action Words for Resumes - This is a great list of words you can use to describe your job duties and accomplishments.

Customer Service Resume Example

Resume Writing Tips



Use a chronological format, which lists your work experience starting with your most recent experience, unless you have significant gaps in your work history or are changing careers.

Don’t exceed two pages in length unless you have publications or patents that extend the content of the resume.

Open with a summary statement highlighting your work functions, areas of expertise, and key skills.

Don't use terms like, "Over 20 years experience..."  Instead, choose terms like "extensive experience"

If you have a technical background, you should have a technical summary: hardware, software, operating systems, etc.

Don’t slap a resume together for the sake of getting it done.  You cannot take it back once it has been distributed.

Include a key word section of your competencies and areas of expertise.

Don’t use personal pronouns like I, me, they, or their. Start sentences with an action verb.

Emphasize accomplishments, not just responsibilities. 

Don’t include dates under Education or training unless you have completed your degree in the past 15 years or so.

Emphasize the end results. Include quantifiable data if possible.

Don’t include references or say “References Available Upon Request” at the end of resume.

Have a short (2 or 3 sentence) job description after job title, but use “bullets” to list accomplishments.

Don’t use a personal e-mail address with nicknames or other phrases that may cause a bias.  Have a separate email address for your job search, if possible.

Education – include anything beyond high school even if you did not finish or only took 1 or 2 courses.

Don’t include hobbies or other personal information such as height, weight, and marital or familial status.

Include corporate & state sponsored training and certifications that are relevant.

End resume with Community Affiliations or Professional Associations section

Proofread! Have a least 3 different pairs of eyes read your resume

Don’t include months of employment only years unless your agency requires months.

Awards should be listed under the title where you earned them as an accomplishment.

Don’t include a salary history on resume unless requested by the employer



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